MORE HELP WANTED

Description:  Customer Service Representative for Denim Mill

Job Duties

·         Maintains customer records by updating account information

·         Must be detailed oriented and quick with accuracy while processing PO’s, customer and salesman needs through our online software

·         Process and enter purchase orders accurately through our online software

·         Must be familiar with International Shipping Incoterms

·         Key liaison between customers, sales associates, HQ, and International Freight Carriers

·         Update customers with shipping details once their order has left the facility

·         Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

·         Recommends potential products or services to management by collecting customer information and analyzing customer needs

·         Prepares product or service reports by collecting and analyzing customer information

·         Support sales team in daily duties especially when sales team is traveling

·         Contributes to team effort by accomplishing related results as needed

Job Qualifications

·         Strong verbal and written communication skills

·         Proficient with ALL Microsoft applications and Internet Explorer

·         Experience in order entry and customer service is a major plus

·         Product knowledge

·         Quality Focus

·         Problem Solving

·         Market Knowledge

·         Documentation Skills

·         Resolving Conflict

·         Analyzing Information

·         Multi- Tasking

·         Phone Skills

·         Very Detailed Oriented

·         Assertive and Proactive

·         Team Player Attitude

Please send your resume and cover letter to denimcustomerservice@gmail.com